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Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Saturn Group Services Limited ("Saturn Group", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website at saturngroupservices.co.uk (the "Website") or engage with our consultancy services.

Saturn Group Services Limited is registered in England and Wales (Company No. 16129029). We are the data controller for the personal information we collect through this Website.

Please read this policy carefully. By using our Website or contacting us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Information You Provide to Us

  • Contact and enquiry information: When you submit an enquiry through our contact form, we collect your full name, company name (if provided), email address, telephone number, enquiry type, and the content of your message.
  • Correspondence: If you contact us by email or telephone, we may retain records of that correspondence.
  • Consultation information: If you proceed to a consultation or engagement with us, we may collect additional information relevant to providing our services.

1.2 Information Collected Automatically

  • Usage data: We may collect information about how you use our Website, including pages visited, time spent on pages, and referring URLs.
  • Technical data: This may include your IP address, browser type and version, device type, and operating system.
  • Cookies: We may use cookies and similar technologies to improve your experience on our Website. See Section 7 for more information.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and provide the consultancy services you have requested
  • To communicate with you about your enquiry or engagement
  • To assess whether our services are appropriate for your circumstances
  • To comply with our legal and regulatory obligations
  • To improve our Website and services
  • To send you information about our services where you have consented to receive such communications

3. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Consent: Where you have provided explicit consent, for example by ticking the consent checkbox on our contact form.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided these interests are not overridden by your rights.
  • Legal obligation: Where we are required to process your information to comply with a legal obligation.
  • Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We may share your information with trusted third-party service providers who assist us in operating our Website and delivering our services (such as email service providers and website hosting providers). These providers are contractually obligated to handle your information securely and only for the purposes we specify.
  • Legal requirements: We may disclose your information where required to do so by law, court order, or regulatory authority.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Enquiry information is typically retained for a period of up to two years from the date of last contact, unless a longer retention period is required by law or by the nature of our ongoing engagement with you.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal information:

  • Right of access: You have the right to request a copy of the personal information we hold about you.
  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to erasure: In certain circumstances, you have the right to request that we delete your personal information.
  • Right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
  • Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal information in a structured, commonly used, machine-readable format.
  • Right to object: You have the right to object to processing based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal information in accordance with applicable data protection law.

7. Cookies

Our Website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device when you visit a website.

We may use the following types of cookies:

  • Essential cookies: Necessary for the Website to function properly.
  • Analytics cookies: Help us understand how visitors use our Website, so we can improve it.
  • Preference cookies: Allow the Website to remember choices you make.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: